Pre-Owned Open-Box Returns

• Are you a non-profit?

  No! We are a class B Corporation meaning the primary goal is reducing mattress poverty, social and positive environmental impact. By definition, Class B corps donate a majority of our profit to various charities across Canada, such as Canadian mental health, Mamas for Mamas, Elizabeth Fry Society...

• Can I buy Second Slumber items in other towns and cities than mine?

  You can purchase Second Slumber items anywhere in Canada, you aren’t limited to your location at all. However, you will need to either cover the shipping costs, or arrange to have a friend pick it up.

• Do you have a physical location?

  No! Instead, we operate in virtually every city across Canada in a similar way to other e-commerce focused mattress companies. You can reach us several different ways but best way is through website secondslumber.com.

• Do you sell frames, headboards or bedroom sets?

  We pretty much sell only mattresses. Occasionally we will get gently used frames or box springs, but it’s quite rare so grab one if you can find it! However, With many mattress companies as partners we have access to those items in the Additional Products section found at the footer of the landin...

• How are the mattresses so inexpensive?

  New mattress companies have difficulty getting rid of their perfectly-good returned mattresses that are barely into their lifespan. Most try to donate them, but 98% of charities can’t actually use Queen and King mattresses, which are the most common sizes sold, so thousands of perfectly fine matt...

• How does Delivery work?

  Our customers often pickup the mattresses themselves or they can hire a delivery service, or find a friend with a larger vehicle. However, we can help facilitate pick up in most communities across Canada for an additional fee.

• How is the mattress verified?

  The returning customer is only entitled to the full refund if they keep it free of any defects, tears or stains, and we only sell mattresses that fit that criteria. Similar to how a car dealer verifies their used vehicles are high quality and mechanically sound, we collect photographs and video f...

• Is there a warranty or multi-night guarantee on the mattresses?

  We do offer a 30-night exchange option for a small additional cost, however the mattress must be kept in the same condition you received it.

• Learn more about the Second Slumber Program

  Our company solves a problem that the mattress companies have: what to do with a basically new product (that can’t be stuffed back in the box) when it's not quite the right fit under their 100-night guarantee policy. Much like Goldilocks’ experience, finding the right style of mattress can be tri...

• Should I feel weird about buying a pre-owned mattress?

  Absolutely not! Anytime you sleep in a hotel you're also sleeping on a bed others have used. We get that its a new experience, but there are a few things to keep in mind: • Some mattresses have never been slept on. • We certify every mattress as being clean, and stain/defect free. • If when you g...

• There are many online scams. How can I be assured satisfaction without seeing and trying the product first?

  All purchases are fully guaranteed under Shopify’s policies, and we offer full refunds on any items that are not as advertised. Similar to other online only mattress vendors you do not get to try the mattress before buying, but you do have the opportunity to fully inspect the mattresses when pick...

• What happens to the manufacturer's 10 year warranty?

  All the items we sell are built to last, and should have no trouble reaching the end of their 10 year life span. Unfortunately though, the original manufacturers warranties are void on all used items we offer as they only apply to the first owner of each item. However, we know this is a risk for ...

• What if we don’t like the mattress right away or in time?

  We have the option to purchase a 30 day exchange window on most mattresses, (the mattress must be kept in the same condition you received it) and a full refund will be issued if the mattress is not up to your standards when picking it up.

• What payment methods are available?

  We accept everything that Shopify lets us accept, so all major credit cards, Google/Apple Pay, and Paypal. We also offer financing through our finance partner RBC. Select the RBC option at checkout to apply.